App Support and Maintenance
Launch is where real usage starts. Operating systems update, dependencies get advisories, stores change their requirements, and a product with nobody looking after it quietly stops working on new devices.
What you getWhat the work actually includes
Dependency and OS upgrades
Framework, library, and platform updates applied in small increments, which is far cheaper than one heroic upgrade every two years.
Security patching
Advisories tracked against your actual dependency tree, with the ones that affect you separated from the ones that do not.
Store resubmissions
New OS versions, changed privacy requirements, and updated screenshots, handled before the deadline rather than after the removal email.
Performance work
Ongoing measurement, so regressions are found by us rather than reported by your users.
Someone to call
An agreed response window and a person who already knows the codebase, instead of a ticket queue that starts from zero every time.
Uptime monitoring and reporting
Availability and response time tracked continuously, with a monthly summary rather than only hearing about it when something breaks.
Documentation kept current
The runbook and architecture notes updated as the system changes, so a new person on either side can get up to speed from the docs, not a meeting.
ToolingWhat we build it with
Chosen because it fits the problem, and because you will be able to hire someone who knows it after we hand over.
- Sentry
- Renovate
- Dependabot
- Grafana
- GitHub Actions
QuestionsSupport & Maintenance, answered plainly
Is support required after you build something?
No, and it never is. Everything is handed over in your accounts with documentation, and plenty of clients take it in-house. Support exists because most small teams would rather not own the upgrade treadmill.
Will you support an app you did not build?
Yes, after a short paid review. We need to know what we are agreeing to respond to, and you deserve an honest read on the state of it before either side signs anything.
What counts as an emergency?
Anything users cannot work around: the app is down, checkout is failing, data is at risk. Cosmetic issues and feature requests go in the normal queue. We agree that list in writing rather than arguing about it at 2am.
Do you offer a service-level agreement?
Yes, as part of the support arrangement: an agreed response window for each severity level, in writing, rather than a best-effort promise. What counts as each severity is defined up front so there is no argument about it when something is actually down.
Is there a minimum term, or can support be month-to-month?
Month-to-month by default. Ongoing support is not a condition of the build and either side can end it with notice, which is also why we keep documentation and access current rather than letting them lapse the day the contract starts.
Related workWhat else we build
Most projects need more than one of these, and they are usually cheaper together than sequenced apart.
Why Choose UsWhy choose MZK Zeeshan?
- 01
Proven Expertise
Production apps live on the App Store and Play Store, not prototypes and case-study mockups.
- 02
One Team, End to End
Design, mobile, web, and API handled by the same people, so nothing is lost in the handoff between them.
- 03
Built to Scale
Architecture, caching, and data decisions made for the traffic you will have, not only the traffic you have today.
- 04
Direct Communication
You talk to the people writing the code. No account manager relaying your requirements second-hand.
- 05
Support After Launch
Monitoring, updates, and store submissions continue after go-live, because that is when real usage starts.
Get startedNeed help with Support & Maintenance?
Tell us what you're trying to build or what isn't working.
Contact usTell us what you want to build
Share the idea, the deadline, or just the problem. You will get a straight answer on scope and feasibility, not a sales sequence.
